Shipping & Delivery Policy

Last updated: October 2026

Thank you for shopping with Mossoraco We aim to make your shopping experience simple and reliable. Please review the information below regarding our shipping and delivery process.

Order Processing

All orders are processed within 1–2 business days after payment has been successfully received.

Once your order has been dispatched, you will receive a confirmation email containing tracking information where tracking is available.

Please note that orders are generally not processed on weekends or public holidays.

Shipping & Delivery Times

We currently offer international shipping.

Estimated delivery time: 7–12 business days

Delivery times are estimates and begin after your order has been dispatched. Actual delivery times may vary depending on the destination, customs processing, local postal services, weather, or other circumstances outside our control.

International Orders

Orders may be shipped from international fulfilment locations depending on product availability.

International customers may be responsible for any applicable customs duties, taxes, or import fees imposed by their country. These charges are outside our control and may vary depending on the destination.

Tracking

Where tracking is available, tracking information will be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at [your support email] with your order number.

We will do our best to investigate the shipment and assist you.

Incorrect Shipping Information

Please ensure that your shipping information is correct when placing your order. If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to the sender.

If you notice an error in your shipping information, contact us as soon as possible after placing your order.

Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or replace any rights you may have under applicable consumer protection laws. Australian Consumer Law provides consumer guarantees for products sold to Australian consumers, and businesses cannot remove those rights through their policies.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: [your email]
Store: Mossoraco